DISTANT
SALES CONTRACT

1. PARTIES

This is
The contract is between the seller and the customer whose information is given below, electronically
was concluded in the environment.

Sales person:

Company Name: [KC Home Textile]

Address: [Küçükbalıklı, Mah.
[Sarıyer Cad, Emre Sk. NO:31, 16224 Osmangazi/Bursa]

Phone: [0539 392 40 30]

Email: [kchometekstil@gmail.com]

Customer:

Name Surname: [Customer Name
Last name]

Address: [Customer Address]

Phone: [Customer Phone]

Email: [Customer Email]
[Address]

2.
SUBJECT OF THE CONTRACT

This is
The subject of the contract is the customer's internet connection belonging to the seller [kchometextile.com]
The following qualifications and sales order made electronically from the website
No. 6502 regarding the sale and delivery of the product with the specified price
Consumer Protection Law and Distance Contracts Regulation
is to determine the rights and obligations of the parties in accordance with its provisions.

3. PRODUCT
INFORMATION

Product Name: [Product Name]

Product Code: [Product Code]

Quantity: [Quantity]

Unit Price: [Unit Price]

Total Price Including VAT:
[Total Price]

4. DELIVERY
POLICY

Delivery Method: Product, customer
It will be delivered to the address specified in the order form.

Delivery Time: Order
After the approval, the product will be sent to the cargo company within [5] business days at the latest.
delivered via.

Delivery Fee: Delivery
The fee is [Fee Information] and the customer is free of charge for three-monthly cargo.
The company itself pays for shipping costs.

Any questions regarding delivery
In case of a problem, the customer must immediately notify the seller.
must be found.

5. RETURN
POLICY

All you order
Since we attach importance to customer satisfaction in our products, when you receive the product
Unconditional return or exchange within 30 days from the date of purchase
You have the right.

However, the products are not available to customers
In case it is determined that the damage was caused intentionally by
The return or exchange request will be rejected. In such cases, the product
The inspection will be carried out and detailed information will be given to the customer.

6. WITHDRAWAL
RIGHT

Customer, distance selling
has the right to cancel and withdraw its order within the scope of the contract.
The right of withdrawal is 30 days from the delivery of the product.

Exercise of the right of withdrawal
For this purpose, the customer must notify the seller in writing.
is required.

7. GENERAL
PROVISIONS

This contract is between the customer
It entered into force upon its electronic approval by the

The seller delivers the product on time and
responsible for complete delivery.

When the customer places his order,
accepts and declares that all information provided is correct.

8.
DISPUTE RESOLUTION

This is
In case of disputes arising from the contract, Consumer Arbitration Committees and Consumer
The courts have jurisdiction.

9. ENFORCEMENT

This is
The contract is read by the parties and approved electronically.
has entered into force.

KC Home Textile Returns and Refund Policy

As KC Home Textile, we adopt the satisfaction of our customers as our top priority. In this direction, any problem that may occur in all processes from the moment you shop until delivery is completely under the responsibility of our company. Any problem that may occur before delivery will be solved by us.

Return and Exchange Conditions

• Since we attach importance to customer satisfaction in all products you order, you have the right to unconditional return or exchange within 30 days from the date of receiving the product.
• However, if it is determined that the products have been intentionally damaged by the customer, the return or exchange request will be rejected. In such cases, the product will be examined and detailed information will be provided to the customer.

Refund

• For your refund requests, the process will be initiated after the returned product reaches us and its inspection is completed. The refund will be made in accordance with the payment method used in the order and the process is completed within 3 to 5 business days.

Additional Information

If you have any questions or requests for assistance, please do not hesitate to contact our customer service team. As KC Home Textile, we aim to provide you with the best shopping experience.

KC Home Textile Terms of Service

As KC Home Textile, we are committed to providing the highest quality home textile products to our customers in and outside of Turkey. With our service approach based on customer satisfaction, we strive to produce fast and effective solutions in all situations that require struggle.

In our e-commerce platform, we aim to go beyond what is necessary to protect our customers from possible negativities. In this context, we adopt a flexible and supportive approach to returns and exchanges, and attach great importance to our customers' feedback. Feedback is a fundamental guide to improving our services and enhancing customer experience.

In addition, we take all necessary precautions to protect our customers' personal data at the highest level. We aim to provide convenience and trust to our customers by using reliable online payment methods in payment processes.

In case of any changes in our policies, we provide transparent information flow to our customers by keeping this page up to date. We also send notification messages containing up-to-date information to our e-mail subscribers so that they are informed of the changes.

As KC Home Textile, we will continue to work to provide our valued customers with a reliable, quality and satisfaction-oriented shopping experience.

KC Home Textile
Our Shipping Policy

KC Home
As Textile, we aim to provide the best delivery experience to our customers.
We aim to. In this direction, our cargo policy is as follows:

Shipping Fees and Delivery Times

Our domestic shipping is free.

Your orders will be delivered within 1 to 5 business days depending on your distance from Bursa.
It is delivered within .

We ship to almost every region of Turkey.

 

Order Tracking

After your orders are delivered to the cargo, a cargo notification will be sent to your e-mail address.
tracking number is sent.

With this tracking number, you can track the status of your cargo on our website "Live"
Easily from the "Cargo Tracking" section in the "Chat" application
You can question.

Damage and Missing Items

In case of damage or missing products during delivery.
The responsibility belongs entirely to our company. In such cases, a solution will be provided as soon as possible.
We present.

Return Shipments

The products you want to return or exchange must be delivered to us by the same cargo company.
You can send it with.

In case of arbitrary return (for non-defective products), return shipping fee
the cost will be covered by the customer.

Holidays and Delays

During public holidays or busy periods, shipping processes may be delayed.
In such cases, detailed information is provided on our website.

KC Home
As Textile, we deliver your orders on time and without any problems.
We make every effort. If you have any questions, please contact our customer service.
You can contact our services.

Legal Notice

This website is operated by KC Home Textile. Our company,
We are committed to providing our customers with the highest quality service in home textile products.
while protecting its legal obligations and customer rights
aims.

Company Information

Company Name: KC Home
Textile

Head Office Address: [Bursa,
Türkiye]

Contact: [Email address]
and phone number can be added]

Intellectual Property Rights

All content on our website (text, images, designs, logos and
product information) belongs to KC Home Textile and is protected by copyright.
Legal action may be taken in case of unauthorized copying, distribution or use.
We reserve the right.

Disclaimer

We strive to keep the information provided on our website accurate and up-to-date.
However, this information is not guaranteed to be error-free or complete.
Users use the website at their own risk. Technical
service interruptions due to disruptions or unforeseen circumstances
livable.

Privacy and Data Security

The security of our customers' personal data is our priority. Collected
Data is used solely for order processing and customer support purposes.
will be used. For more information about our data privacy policies
You can visit our [Privacy Policy] page.

Applicable Law and Authority
Courts

The use of this website and all commercial transactions with our company,
It is subject to the laws of the Republic of Türkiye. In case of any dispute,
Bursa Courts and Enforcement Offices have jurisdiction.

Notifications and Updates

Our company reserves the right to make changes to legal notices and policies.
reserves the right. Any changes made will be published on this page and
If necessary, our customers are informed via e-mail.

Last update: December 24, 2024

This Privacy Policy describes how My Store ("Site", "we", "us" or "our") collects, uses and shares your personal information when you visit the site, use our services or make a purchase at kchometextile.com ("Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a website visitor or another person whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or enhance or improve the Services, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you send directly to us through our Services may include:

Contact information, including your name, address, telephone number, and email address.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, security questions, and other information used for account security purposes.

Purchase information, including items or purchases you have viewed, placed in your cart, or saved to your account, such as your loyalty points, reviews, referrals, or gift cards.

Customer support information, including information you choose to contact us with, for example, when sending messages through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (" Usage Data "). We may use cookies, pixels and similar technologies (" Cookies ") to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Our payment processors, who collect your payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, to fulfill our contract with you.

When you visit our site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the Third Party Websites and Links section below.

How We Use Your Personal Information

Provision of Products and Services. We use your personal information to provide you with Services, including to process your payments, fulfill your orders, send you notices regarding your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and other features and functionality related to your account.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and displaying advertisements for products or services to you. This may include using your personal information to better tailor our Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, it is your responsibility to keep your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Improving the Service. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be accountable to you, to provide you with effective services and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies . We use Cookies to power and enhance our Site and Services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the Services (for our legitimate interests in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for contractual fulfillment, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

We work with business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you instruct, request, or otherwise consent to us sharing certain information with third parties, such as through sending you products or using social media widgets or login integrations, with your consent.

With our affiliates or others within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Generally, we disclose the following categories of personal information and sensitive personal information about users for the purposes set forth in the “How We Collect and Use Your Personal Information” and “How We Share Personal Information” sections above:

CategoryBuyer Categories

Identifiers such as basic contact information and certain order and account information

Commercial information such as order information, shopping information, and customer support information

Internet or other similar network activities such as Usage Data

Geolocation data such as locations determined by IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

Business and marketing partners

Our Affiliates

We do not use or share your sensitive personal information without your consent or for the purpose of inferring personal information about you.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of ​​the Services, that content will be public and accessible to anyone.

We do not control who has access to the information you choose to provide to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose to the public or the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links.

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of the information found on those sites. Information you provide in public or semi-public environments, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without any limitation on our or the third party's use. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or their owners or operators, except as otherwise disclosed in the Services.

Child Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and Storage of Your Information

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may deny your request to the extent permitted by law.

Access/Right to Information : You may have the right to request access to the personal information we hold about you, including details of the ways we use and share your information.

Right to Erasure : You may have the right to request the erasure of personal information we hold about you.

Right to Rectification : You may have the right to request that we correct inaccurate personal information we hold about you.

Right to Portability : You may have the right to obtain a copy of the personal information we hold about you and to request that this information be transferred to a third party, subject to certain conditions and certain exceptions.

Restriction of Processing : You may have the right to request that we stop or restrict our processing of personal information.

Withdrawal of Consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

Objection : If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our refusal.

Managing Communication Preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights in the locations specified on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a comprehensive response to the request. You may designate an authorized agent to make requests on your behalf to exercise your rights, in accordance with applicable law. Before we accept such a request from an agent, we will require proof that you authorize the agent to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision or to refer your complaint to your local data protection authority by contacting us using the contact details provided below.

International Users

Please note that we may transfer, store and process your personal information outside the country you reside in. Your personal information is also processed by personnel and third party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the UK, unless the data transfer is to a country determined to provide an adequate level of protection.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at: kchometextile@gmail.com or contact us at: Küçükbalıklı, Mah. Sarıyer Cad, Emre Sk. NO:31, 16224 Osmangazi̇/Bursa, Bursa, 16224, TR.